Where is my order?
Products are usually dispatched within 3-7 business days via Canada Post or USPS. During busy times and public holidays, orders may be dispatched on different days. Orders within Canada usually take 4-8 working days. International orders can (but very rarely) take up to 9 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please contact email@example.com
and we can work something out.
What is my tracking number?
A tracking number will be sent to your shipping confirmation email once dispatched to make sure orders are not lost.
Are wholesale purchases available?
Yes! If you are interested in carrying the items in your retail or online store, please contact firstname.lastname@example.org
For press inquiries, please contact email@example.com
Shop Policies - Shipping and Returns
By Chloe Cruz is not responsible for Canada Post and USPS shipping delays or lost shipments.
No returns or refunds. All sales are final.
In the case of damaged products, please contact firstname.lastname@example.org (within 3 days from receiving the order)