Where is my order?

Products are usually dispatched within 3-7 business days via Canada Post or USPS. During busy times and public holidays, orders may be dispatched on different days. Orders within Canada usually take 4-8 working days. International orders can (but very rarely) take up to 9 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please contact info@bychloecruz.com

and we can work something out.


What is my tracking number?

A tracking number will be sent to your shipping confirmation email once dispatched to make sure orders are not lost.


Are wholesale purchases available?

Yes! If you are interested in carrying the items in your retail or online store, please contact wholesale@bychloecruz.com


Press Inquiries

For press inquiries, please contact info@bychloecruz.com


Shop Policies - Shipping and Returns 

    • By Chloe Cruz is not responsible for Canada Post and USPS shipping delays or lost shipments. 

    • No returns or refunds. All sales are final. 

    • In the case of damaged products, please contact info@bychloecruz.com (within 3 days from receiving the order)