Shipping policy
Where is my order?
Products are usually dispatched within 3-5 business days via Canada Post or USPS. During busy times and public holidays, orders may be dispatched on different days. Orders within Canada usually take 4-8 working days. International orders can (but very rarely) take up to 9 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please contact film@bychloecruz.com and we can work something out.
*Please note that deliveries may be delayed due to COVID-19.
What is my tracking number?
A tracking number will be sent to your shipping confirmation email once dispatched to make sure orders are not lost.
Customs And Import Taxes
- We are NOT responsible for insufficient addresses provided by the customer.
- Please note that stickers will NOT have a tracking number. If you ordered just stickers, these will be sent using regular post stickers.