Shipping policy

Where is my order?

Products are usually dispatched within 3-5 business days via Canada Post or USPS. During busy times and public holidays, orders may be dispatched on different days. Orders within Canada usually take 4-8 working days. International orders can (but very rarely) take up to 9 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please contact film@bychloecruz.com and we can work something out.

*Please note that deliveries may be delayed due to COVID-19. 


What is my tracking number?

A tracking number will be sent to your shipping confirmation email once dispatched to make sure orders are not lost.

 Customs And Import Taxes

Buyers are responsible for any customs and import taxes that may apply.

 We are NOT responsible for insufficient addresses provided by the customer.

- Please note that stickers will NOT have a tracking number. If you ordered just stickers, these will be sent using regular post stickers.